Terms and Conditions for Roehampton Cleaners

These Terms and Conditions set out the basis on which Roehampton Cleaners provides domestic and commercial cleaning services. By making a booking, confirming an appointment, or allowing our team to commence work, you agree to these terms. Please read them carefully, as they explain how the service is arranged, what is included, how payments are handled, and the responsibilities of both parties. These terms are intended to support a clear, fair, and professional cleaning service in the UK.

The phrase Roehampton cleaning services in these terms refers to all cleaning work booked with us, whether it is a one-off appointment, a recurring clean, a deep clean, or a specialist service agreed in advance. Any variation to these terms must be confirmed in writing by us. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

These terms apply to all clients who use our cleaning company, including private households, landlords, tenants, letting agents, and business customers. The scope of work, pricing, and timing may differ depending on the service selected, but the core rules below will still apply unless we agree otherwise in writing. References to “we”, “us”, and “our” mean Roehampton Cleaners; references to “you” and “your” mean the customer who places the booking.

Booking Process

All bookings are subject to availability and acceptance by us. A booking request does not create a confirmed contract until we have acknowledged the appointment and, where required, received any deposit or advance payment. We may request details about the property, the rooms or areas to be cleaned, access arrangements, cleaning priorities, and any relevant hazards so that we can assess the job properly. This helps us provide an accurate quotation and allocate suitable staff and equipment.

When making a booking for Roehampton cleaners, you must provide accurate information about the property and the requested work. If the actual condition of the premises is materially different from what was described, we may revise the price, adjust the duration, or decline to complete the service if it is unsafe or outside the agreed scope. For example, a light domestic clean is not the same as a post-renovation or end-of-tenancy clean, and additional work may be charged separately.

We may offer estimated arrival windows rather than exact appointment times. While we always aim to attend within the agreed period, delays can occur due to traffic, weather, access issues, or an earlier job overrunning. In such cases, we will use reasonable efforts to inform you promptly. If access is not provided at the agreed time, we may treat the booking as a cancellation by you and apply the relevant fee.

For recurring or regular services, the schedule may be agreed weekly, fortnightly, monthly, or at another interval. Either party may request a change to the pattern of visits, but we are not obliged to accept changes that cannot reasonably be accommodated. If our cleaner is unable to attend due to illness, emergency, or operational reasons, we may rearrange the visit or provide an alternative cleaner. We will aim to minimise disruption, although continuity of the same cleaner cannot be guaranteed.

Payments and Pricing

Payment is due in accordance with the invoice or booking confirmation. Depending on the service, we may require full payment in advance, payment on completion, or a deposit to secure the appointment. Unless otherwise agreed, invoices must be paid immediately upon receipt or within the stated payment period. We may suspend future bookings or refuse further services if an outstanding balance remains unpaid.

Methods of Payment

We may accept payment by bank transfer, debit card, credit card, or other approved methods. Cash payments may be accepted only if agreed in advance. You are responsible for ensuring that payment is made in full and that any bank charges or transaction fees imposed by your payment provider do not reduce the amount received by us. If a payment is reversed, disputed without reasonable basis, or fails due to insufficient funds, we may recover the unpaid amount together with any associated costs.

Discounts, promotional offers, or special rates may be available from time to time. Any such offer will be subject to its own conditions and may be withdrawn or changed without notice, unless you have already received a confirmed booking under that offer. For cleaning services Roehampton, any price variation will be communicated before the work continues, where practicable, so that you can decide whether to proceed.

We reserve the right to charge interest and reasonable recovery costs on overdue sums where permitted by law. Nothing in these terms affects your statutory rights as a consumer. If you believe an invoice contains an error, you should notify us promptly so that we can investigate. Payment disputes do not remove your obligation to pay any undisputed part of the invoice by the due date.

Cancellations and Rescheduling

If you cancel with sufficient notice, we will usually not charge a cancellation fee, though any deposit may be retained or applied to a future booking if this is stated at the time of reservation. If a cancellation is made after our team has travelled to the property or arrived on site, we may charge for lost time and reasonable expenses. If access is denied, keys are unavailable, or the property cannot be cleaned for reasons within your control, this may also be treated as a late cancellation.

We may cancel or reschedule a visit due to adverse weather, staff illness, equipment failure, safety concerns, or any event outside our reasonable control. In such circumstances, we will make reasonable efforts to rearrange the appointment. We will not be responsible for indirect losses arising from a cancellation or delay, provided we act reasonably and give notice as soon as practicable. If we must cancel before any work is carried out, any prepaid amount for the cancelled visit will normally be refunded or carried forward, as agreed.

Service Standards and Customer Responsibilities

You are responsible for ensuring that the property is reasonably safe and accessible for cleaning. This includes providing water, electricity, and access to the rooms or areas to be cleaned. Valuable, fragile, or hazardous items should be stored away or clearly identified before the appointment begins. We are not responsible for cleaning items that were not disclosed as suitable for cleaning, or for damage caused by pre-existing faults, unsuitable materials, or hidden defects.

You should inform us in advance of any special requirements, allergies, pets, alarm systems, parking restrictions, fragile surfaces, or security procedures that could affect the service. If you fail to provide important information and this causes delay, additional work, or avoidable risk, we may adjust the fee accordingly. We may refuse to use certain products or methods if, in our professional judgment, they could damage surfaces or create unsafe conditions. Our team will use reasonable care and skill throughout the service, but cleaning outcomes can depend on the age and condition of the property.

Our staff may move lightweight items to complete the agreed work, but we are not obliged to move heavy furniture, fixed appliances, or items that could cause injury or damage if handled. Unless expressly included in the booking, we do not provide electrical, plumbing, repair, or waste removal services beyond ordinary cleaning-related clearing. Any task that falls outside the agreed scope may be declined or quoted separately.

Liability and Limitations

Our liability for direct loss or damage caused by our negligence will be limited to the total amount paid or payable for the relevant service, except where the law does not allow such limitation. We will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or any damage arising from misinformation supplied by you. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded.

Any claim for loss or damage must be reported to us as soon as reasonably possible and, in any event, within a short time after the cleaning visit so that we can investigate while the facts are fresh. Where appropriate, we may inspect the item or area in question, request photographs, or ask for supporting information before deciding whether any remedy is due. If a claim is upheld, our remedy may be limited to re-cleaning, a partial refund, or another reasonable solution.

Waste Regulations and Disposal

Unless otherwise agreed, our service includes the collection of ordinary cleaning waste generated during the appointment, such as cloths, disposable wipes, dust, and small non-hazardous debris produced by routine cleaning. However, we do not act as a general waste disposal contractor, and our Roehampton Cleaners service does not automatically include removal of bulky items, construction waste, clinical waste, electrical appliances, or hazardous materials.

You must tell us in advance if the property contains any materials that require special handling under UK waste regulations. This includes items that are sharp, contaminated, chemically treated, or otherwise classed as controlled waste. We may decline to handle such items unless suitable arrangements have been made. If we reasonably believe that waste at the property is hazardous or unlawful to remove without specialist procedures, we may stop work until the issue is resolved.

We will dispose of any waste we agree to remove in a lawful and environmentally responsible manner. Where waste transfer rules apply, you agree to provide any information necessary for compliance, including the nature of the waste and whether it has been segregated correctly. You must not ask our staff to transport or dispose of prohibited waste in breach of applicable regulations. Any extra costs incurred because of non-compliant waste may be charged to you.

Access, Keys, and Security

Where we hold keys or entry devices, you are responsible for notifying us of any changes to locks, codes, or access arrangements. We are not liable for losses caused by outdated instructions supplied by you. If a cleaner is unable to enter the property because access arrangements are defective, you may be charged a call-out or cancellation fee. To protect security, we may refuse to leave keys in insecure locations or to hand them to unauthorised persons.

Any personal data provided in connection with a booking will be handled in accordance with applicable data protection law. We will use such information only for administration, scheduling, invoicing, and service delivery unless we are required by law to retain or disclose it for another purpose. Further details may be provided separately in a privacy notice.

Force Majeure and Governing Law

If any dispute arises in relation to these Terms and Conditions, both parties should first try to resolve it in good faith. If resolution is not possible, the matter will be governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where consumer law gives you the right to bring a claim elsewhere. These terms are intended to be interpreted consistently with UK consumer law and other relevant statutory rights.

By booking with cleaning company Roehampton, you confirm that you have read, understood, and agreed to these Terms and Conditions. They represent the full agreement between you and us concerning the provision of cleaning services, unless a written variation has been made by both parties. We may update these terms from time to time, and the version in force at the time of your booking will apply to that service.